Delivery and Returns


Delivery Details

  • Delivery will be charged at £3.00 for all orders within the UK Delivery to Republic of Ireland will be charged at £8.20
  • The term 'normal working days' means Monday-Friday, excluding bank and legal holidays. Ciara Daly Makeup attempts to deliver all orders within 3 working days whenever possible. It is possible that an order may be delayed due to no cause to do with the company; we at Ciara Daly Makeup have the right to extend this delivery period for a maximum of ten days after an order was placed before cancellation or refund can occur.
  • Please allow extra delivery time for some areas of Scottish Highlands, Channel Islands and Republic of Ireland. Delivery is restricted to the UK and Republic of Ireland Only.
  • If the courier has tried to contact you with the product within the ten working days you will not be eligible for the refund.
  • If the item is out of stock, your order will be cancelled. We will contact you by email to either refund or amend your order, if this unlikely scenario occurs.
  • Although the timescale is three working days, if we cannot meet these due to no acts of our own,e.g.weather, strikes, or any other reason out of our control we are not liable.

Cancellation & Returns

  • The order you place can be cancelled up until the point you receive confirmation from us of dispatch.
  • Ciara Daly Makeup offers 14 day returns.
  • If you are not happy with your purchase from Ciara Daly Makeup please email info@ciaradalymakeup.com with notice of intent to return goods and quote your order number.
  • After receiving a reply, you should then post the goods to:
    Ciara Daly Makeup
    397 Lisburn Road
    Belfast
    BT9 7EW
  • It is your responsibility as the customer for returning goods to Ciara Daly Makeup. If the returns are not prompt there will be a delay on the refund. You are also liable for costs unless the product is faulty or delivered in error.
  • If goods are returned and found to be opened, used, or damaged we at Ciara Daly Makeup are not obliged to carry out a refund.
  • If you do wish to, and successfully cancel an order, the amount will be transferred onto your credit/debit card within 7 to a maximum of 30 days.
  • There may be a delay in the refund, if you do not wait on our authorisation.
  • When returning goods, only post to the head office;
    Web Returns,
    Ciara Daly Makeup,
    397 Lisburn Road,
    Belfast,
    BT9 7EW.
    Goods cannot be returned to any Ciara Daly Makeup branch or 3rd party retailer. Goods returned by any other method outside of the Returns Procedure will not be accepted.
  • If you receive goods which you did not order, or recieve the correct order but it is damaged, we, at Ciara Daly Makeup, will offer replacement or a refund.

Guarantees

  • All products on our online store which are covered by fault/manufacturer are covered, unless stated differently, for one year.
  • Damaged or misused items are not covered under this guarantee. As the customer you can have the item returned to you, or Ciara Daly Makeup can dispose of the item for you. If we do not hear back from you within ten working days of receiving the item, we will assume you want us to dispose of the particular item.